Terms & Conditions

 

1. Definitions

  • A “full week booking” means any 7–8 day booking (e.g. Saturday–Saturday, Sunday–Sunday) where a chef is present in your chalet for a minimum of 5 days, whether for dinners only, fully catered, breakfasts only, or any similar service.
  • A “short stay booking” means any booking of 1–4 meals or services (e.g. 1 dinner, 3 breakfasts, or 2 dinners and 2 breakfasts).

2. Deposits & Payments

  • A full week booking is confirmed only with a 50% deposit. This deposit is non-refundable under any circumstances if the client cancels all or part of the booking for any reason, including Covid-19, travel restrictions, transport issues, lockdowns, or quarantine regulations.
  • The balance payment must be paid 8 weeks before arrival. Failure to pay may result in the booking being cancelled, with the deposit retained.
  • Short stay bookings (fewer than 5 days of chef service) must be paid in full at the time of booking. Payment is non-refundable unless Chalet Chefs cancels.
  • Any bookings made while already in resort must be paid in full and cleared before the booking commences (bank transfer/Wise/Revolut, or cash).

3. Cancellations & Changes by Client

  • If party numbers decrease after a deposit has been paid, deposits of those cancelling cannot be transferred to other guests. A cancellation invoice will be issued for insurance purposes.
  • We will do their best to adjust the catering package (e.g. ready meals, alternate-night service) if guest numbers fall, but reserves the right to cancel the booking and retain the deposit if no workable solution is possible.
  • No refunds are given for cancellations by the client, regardless of reason.

4. Cancellations by 7484

  • 7484  Chefs may cancel without refund if conditions are unsafe for staff (e.g. faulty electrics, dangerous access, uncleared roads/steps, or other force majeure events such as severe weather, strikes, epidemics, political unrest, or similar).
  • If the allocated chef is ill, injured, or unavailable and no replacement is possible, we  will provide ready meals and/or shopping service, with a refund for the difference. If this cannot be provided, a full refund will be issued.

5. Service Conditions

  • The client must respect the Safe Working Practice rules (supplied to the party leader before arrival). Failure to do so may result in staff leaving immediately, without refund.
  • Hygiene rules in force at the time of service (including Covid-19 regulations) must be followed. The chalet kitchen must be up to a standard and be clean before service;  Breaches will result in staff withdrawal and cancellation without refund.
  • The Chefs will endeavour to provide all requested menu items. If ingredients are unavailable, close substitutes will be used.

6. Allergies & Dietary Requirements

  • Clients must provide full details of allergies, dietary requirements, and medical conditions on the client information sheet before the booking starts.
  • We cannot guarantee alternatives if notified only once in resort.
  • While every effort is made, we cannot guarantee an allergen-free environment.

7. Client Responsibilities

  • It is the client’s responsibility to confirm with the property owner/agent that private chefs are permitted in the chalet.
  • Clients must ensure safe access to the chalet for staff (e.g. cleared driveways, steps, and safe electrical conditions).

8. Delivery Orders

  • Delivery meal orders are confirmed only once payment is received (within 7 days of placing the order).
  • Payments are non-refundable except where 7484 Chefs cancels.
  • Orders cannot be reduced after payment; increases may be possible on request.
  • Delivery charges depend on booking size and chalet location.

9. Payment Methods

  • All payments must be made directly to the chef via bank transfer or banking app (Wise, Revolut, etc.).
  • Credit card payments are not accepted.